Last updated: 14 October 2026
In short
- A code does not work? We replace it or refund you in full once the problem is confirmed.
- Changed your mind? Codes you have not yet revealed can be refunded within 14 days of purchase.
- Revealed and working? Not refundable, because a revealed code cannot be taken back.
1. Codes that do not work
If a code you bought from us does not activate, or a product does not work as described on its product page, tell us within 30 days of purchase. Email contact@softhubkey.store with:
- your order number;
- a screenshot of the error message;
- the platform and the country where you tried to activate it.
We check the code with our supplier and keep you informed. Once the problem is confirmed, we send you a replacement or, if no replacement is available, refund you in full.
2. Unused codes
Your code stays hidden until you choose to reveal it. If you have not revealed it, you can ask for a refund within 14 days of purchase, for any reason.
3. What we cannot refund
- Codes that have been revealed or redeemed and work as described.
- Products bought for the wrong platform or region, when the product page stated the correct platform and region before purchase. Write to us anyway: we will help where we can.
- Subscriptions after activation. Their cancellation terms are set by the publisher.
- Gift cards after they have been revealed, because their value can be used immediately.
4. How refunds are paid
Refunds go back to the original payment method. We start the refund within 5 business days of approving it; your bank or payment provider then needs its usual time to show it on your statement.
5. Payment disputes
Please contact us before opening a dispute or chargeback with your bank: we can usually resolve a problem faster. If a dispute is opened, we provide the payment provider with the order and delivery records.
6. Customers in the European Union and the United Kingdom
Consumers in these countries normally have 14 days to withdraw from an online purchase. For digital content, this right ends once delivery has started with your express consent and your acknowledgement that you lose the right of withdrawal, which we ask for at checkout. Section 2 still lets you return an unrevealed code within 14 days. Your statutory rights for faulty products are not affected.
7. Business orders
For licences bought on a quote, the same rules apply unless the quote states otherwise. Licences that cannot be activated are replaced or refunded.
8. Contact
Refund and replacement requests: contact@softhubkey.store. Please include your order number.